Cancellation policy

Purchase Options Cancellation Policy

This policy covers chai subscriptions bought through caravanchai.com. If you've made a one-off purchase, this one isn't for you — have a look at our Returns and Refunds policy instead.

How subscriptions work

When you subscribe, you choose your blend, your size and how often you'd like it delivered. We send that order automatically at the frequency you've picked and charge the payment method on your account each time. Your subscription price includes the 10% Subscribe and Save discount, and that discount applies to every delivery for as long as your subscription runs.

Your first order is charged when you place it. Every order after that is charged on its renewal date, which you can see any time in your account.

No lock-in

There's no minimum number of orders and no contract. Cancel whenever you like.

How to cancel

Use the manage subscription link in any of your subscription emails, or email info@caravanchai.com or call us on 0421 271 334 and we'll take care of it.

Cancel any time before your next renewal date and you won't be charged again. If your renewal has already gone through, that order is on its way to you, and we'll cancel everything after it.

Pausing, skipping and changing things

You can skip a delivery, pause for a while, change how often it arrives, swap to a different blend or size, or update your address and payment details, all from the same place. Same timing applies: make the change before your renewal date and it takes effect on your next order.

Orders already on their way

Once an order has been processed we can't cancel it. If something isn't right with what turns up, our Returns and Refunds policy covers you, and so does the Australian Consumer Law.

If our prices change

If the price of your subscription changes, we'll email you before it takes effect so you can decide whether to keep going.

Questions

Caravan Chai
2/27 Concord Crescent, Carrum Downs VIC 3201
info@caravanchai.com
0421 271 334